BJ's Western Store is committed to making sure that you are satisfied with your purchases. If you find you have a problem with your purchase, please send us an email or give us a call. We will accept your returns for exchange (Only Once) or a store credit (less shipping which are non-refundable & re-stocking/handling fees) within 30 days of purchase with receipt of purchase. Customers are responsible for the cost of shipping a product(s) back to BJ's Western Store and no call tag or return label will be included or issued.
Close Out Products Are Final Sales Only! No Exchanges/Credit On Those Items!
Criteria for Exchanges/Credit:
*Must be in original packaging
*New Condition (tags in place, unwashed, unworn, no odors, no stains, no stretching, no scratches, etc.)
*Soles of Boots unscratched
*Unmodified (no alterations, monograms, etc.)
*Original Store Receipt
Items We Will NOT Accept Unless Defective:
*Undergarments (Boxers, Socks, etc.)
*Final Clearance/Close Out Items.
*Boots that have been worn, stretched or scratched.
Please include a Return Form
in the return package stating reason for return, along with the original receipt/order confirmation. Your package should be carefully repacked in a separate box (not original merchandise packaging/boxes), insured, and all freight prepaid. Make sure to keep the tracking information, BJ's Western Store will not be responsible for lost or missing products.**No returns on products marked online only.**
Please send all returns to:
BJ's Western Store
3728 Cookeville Hwy
Cookeville, TN 38506
We reserve the right to charge a minimum re-stocking/handling fee of $10 for returns/exchanges, fee is based on 20% of product price with a minimum of $10.
If FREE SHIPPING is offered it applies only to initial shipment of product, subsequent return and exchange shipments do not qualify for FREE SHIPPING.
In the event we agree to a money back Return/Exchange it will be credited by business check, once all requirements have been met and accepted less re-stocking/handling fees and non-refundable shipping, which may take up to 14 days.
*BJ's Western Store is not responsible for any prices listed on any other site, other than www.bjswesternstore.com.
*Prices/Availability are subject to change without notice.